Who actually owns this company running the 'monopolistic'Touch ’n Go cards
Reading about the need for 'Security upgrade launched for Touch ’n Go cards', my mind starts to wonder again.
Who actually owns this company, and how did they managed to get a monopoly on the road toll payment using card, as opposed to the use of two or more cards on a competitive system? In a competitive environment, hose who appeals to the consumers wins more clients. It could also help lower cost to the consumers.
Personally, I liked the way the card can be used by using the Smart Tags transponder as well as own its own by swipping. What I hate is the monopoly of the card as well as the transponder!
Monopoly sucks!
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The Star Online > Nation
Wednesday August 17, 2005
Security upgrade launched for Touch ’n Go cards
PETALING JAYA: All Touch 'n Go card users will have to register and upgrade their cards for better security features beginning tomorrow until Dec 8.
Rangkaian Segar Sdn Bhd, which operates the electronic stored value card, said cards which were not upgraded would not function after the deadline.
Users should bring their cards to any Touch 'n Go counter, including “add value” lanes at toll plazas, for the upgrading process, RSSB chief operating officer Swinder Grewal said in a statement yesterday.
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Swinder: ‘As new technology is available, it is time to update the card to maintain a fraud-free status’ |
There are around 2.8 million cards in circulation and one million MyKad holders with Touch 'n Go facilities.
“Touch 'n Go security features have not been compromised in the past but as new technology is available, it is time to update the card to maintain a fraud-free status,” she said.
On the registration process, Swinder said users who did not previously register should go to a Touch 'n Go counter and give their details by filling in a registration form.
They could also call the Touch 'n Go Careline Centre at 03-76285115, she said.
Forms can be downloaded from Touch 'n Go's website www.touchngo.com.my and either faxed to 03-76285100, e-mailed to touchngo_careline@rsegar.com or posted to RSSB's headquarters.
“With this exercise, details of card owners will enable RSSB to refund the money left in the card in the case of stolen or lost cards,” Swinder said, adding that the information would remain confidential.
Registration would also allow RSSB to give out free itemised on-line Touch 'n Go transaction statements or e-statements, she said.
Swinder said all users who upgrade, register or purchase new cards would automatically qualify for “The Winning Touch” lucky draw contest and stand to win a 42-inch plasma television every week or a Volvo S40 at the end of the period.
For more information, please call the Touch 'n Go Careline or check RSSB's website.
Federation of Malaysian Consumers' Associations (Fomca) advisor Datuk Hamdan Adnan said any security feature upgrading without any cost to the consumer was most welcome.
“This move will encourage greater use of the card. People will be more confident putting money in their card as they can get refunds if the cards are lost,” he said.
As RSSB would earn more revenue, Hamdan said it should reduce the cost of the SmartTag.
He also questioned the durability of the MyKad, especially when it was used frequently for its Touch ’n Go facilities.
posted by mamat at 9:32 PM
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